Services

From strategy to daily operations.

Our 3R services span retail formats, products and omni-channel operations, complemented by AI consulting.

Format Renovation

Retail formats are changing fast, and retailers need to revisit how existing formats are positioned and run. Working from a retailer’s own strengths, resources and target customers, we diagnose existing formats and set a direction for improvement, or develop new formats around emerging demand. Once the strategy is set, we take it through site selection, model store design, opening readiness and operational improvement, bringing omnichannel, supply chain and digital operations into the store concept.

Format positioning and strategy

Define the target customer, format concept and operating model, with a merchandise mix and strategy to match.

Model store design and opening

Assess sites, translate the format concept into a model store plan and support opening preparations.

Store operations improvement

Improve the way stores operate, grounded in day-to-day retail execution.

Product Renovation

Consumer demand and category trends keep shifting, and retailers need to build real merchandising strength. Starting from target customers, category opportunities and a retailer’s own resources, we shape a differentiated assortment and own-brand strategy, and develop products through five routes: own-brand development, brand collaborations, IP licensing, cross-border direct sourcing and opportunistic buying. A merchandise calendar drives planning, launch and ongoing operations, backed by factory and supply chain support.

Product solutions

Shape own-brand strategy, product positioning and the merchandise calendar around category competition and differentiation, and redesign how merchandise is planned, developed and run.

  • Own-brand strategy
  • Product concepts and planning
  • Merchandise calendar
  • Merchandising process redesign

Product co-creation and supply chain

We co-create new products with clients, from concept through to development, and stay involved in marketing and operations around launch. Factory selection, costing and quality control support the work.

  • New product co-creation
  • Launch marketing and operations
  • Factory selection and quality control

Omni-Channel Renovation

Align stores, third-party marketplaces and owned e-commerce across merchandising, loyalty, transactions and fulfilment. We define the roadmap around your business priorities and existing capabilities, then support vendor selection, implementation and joint operation to embed new systems and processes in daily trading.

Services · 01

Strategic consulting

Define business goals, a transformation blueprint and a phased roadmap.

Services · 02

Vendor selection

Structure requirements and jointly evaluate software and hardware vendors.

Services · 03

Implementation management

Coordinate client and vendor teams, manage delivery and validate quality.

Services · 04

Joint operation

Run the new capabilities together and establish the team and operating routines.

NEW

AI agents in retail operations

AI consulting and agent deployment for merchandising, customer service and back-office operations, built around everyday retail workflows.

Contact us

Contact us to learn more about our services or discuss working together.

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